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CASE STUDY — AUTOMATION / FRANCHISE OPERATIONS

Franchise Royalty Compliance Automation

For a franchise organization, we built an intelligent compliance platform that automates royalty validation, cross-checks reported revenue against supporting financial data, and routes discrepancies for human review — reclaiming approximately 40 hours of manual compliance work every week.
Franchise Operations
Royalty Compliance
Automation
Human-in-the-Loop
40 hrs/wk
Compliance time reclaimed
600+
Franchises supported
2,000+ hrs/yr
Annual capacity reclaimed
1 FTE
Capacity freed

The challenge

Royalty compliance was consuming a full workweek.

The compliance team had to manually compare franchise-reported revenue, royalty adjustments, financial statements, invoices, and supporting documents across multiple systems. As the franchise network grew, so did the amount of repetitive reconciliation work.
  • Manual reconciliation
Reported revenue had to be checked against supporting financial data and documents by hand.
  • Fragmented source data
Data arrived through a franchise management system, financial exports, and structured file feeds.
  • Complex business rules
Royalty calculations, adjustments, fee mappings, and account mappings required consistent validation.
  • Slow exception research
Close dragged as the team worked through a backlog of unmatched items.
  • Slow exception research
When values did not match, reviewers had to search across systems to understand the discrepancy.
  • Audit burden
Supporting evidence, decisions, and user actions needed to be retained and easily reconstructed.
  • Scaling pressure
Supporting 600+ franchises made a spreadsheet-driven compliance process increasingly difficult to sustain.

The Solution

Automate the routine. Escalate the exceptions.

We replaced repetitive manual checks with a controlled, exception-driven workflow. Clean submissions move through automatically, while discrepancies are routed to reviewers with the underlying values, supporting evidence, and rule results already assembled.

01

Ingest

Collect submissions from the franchise management system and supporting financial sources.

02

Normalize

Standardize locations, reporting periods, fee services, revenue fields, and account mappings.

03

Validate

Apply royalty, adjustment, completeness, mapping, and reconciliation rules consistently.

04

Review

Route only discrepancies to a human reviewer with the relevant source values and documents.

05

Resolve & Audit

Record resolutions and preserve source data, supporting documents, actions, and timestamps.

The Result

A scalable compliance process built around exceptions.

Instead of spending time reviewing every submission manually, the team can focus on the cases that actually require judgment. The result is more capacity, more consistency, and stronger auditability across a large franchise network.
  • 40 hours reclaimed every week
Approximately one full workweek of repetitive manual compliance effort is removed from the process.
  • 600+ franchises supported
The same repeatable workflow can be applied across a large and growing franchise network.
  • Exception-driven review
Reviewers spend time on discrepancies instead of rechecking submissions that already reconcile.
  • Complete audit history
Source data, documents, rule results, user decisions, and timestamps are preserved in one traceable history.

Built on

The Stack

Cloud Platform : Microsoft Azure

AI Platform : Azure AI Foundry

Document Processing : Azure AI Document Intelligence

LLM : Anthropic Claude Opus

Application : Single Page Application

Authentication : Microsoft Entra ID

Hosting : Azure Container Apps

Franchise Compliance at Scale

Still reviewing royalty submissions by hand?

We can help identify the manual checks that can be automated and design an exception-driven workflow around your franchise and financial systems.
info@cibersql.com
1 (800) 397-4507
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